Delivery

Shipping & Delivery

Last updated: August 27, 2026

Delivery Options

Every piece of Pattern Room furniture is built to order and shipped from North Carolina. At checkout you choose how it arrives.

Threshold Delivery: Your boxed piece is brought to the first dry, protected area of your home — a garage, a covered porch, a building lobby, or just inside the front door. The piece stays in its packaging: no unpacking, no assembly, no placement. Choose this if you are comfortable moving and unboxing the piece yourself, or have help on hand. A flat rate, shown at checkout.

White-Glove Delivery: A scheduled, appointment-based delivery. A trained team brings the piece into your room of choice, unpacks it, completes any assembly, sets it where you want it, and takes all packaging away with them. Calculated at checkout based on the value of your order.

The delivery window shown at checkout covers the whole journey — for most pieces, roughly seven to ten weeks from order to arrival. Furniture is built after you order, not pulled from a warehouse, so that window includes the full made-to-order production time plus 5–8 business days in transit once your piece ships. A few long-lead designs run longer: the production lead time listed on the product page is the one that governs.

Measure Before You Order

It is your responsibility to confirm, before ordering, that the piece will fit — not only in the room, but along the entire delivery path to it. Measure doorways, entryways, hallways and their turns, stairwells, stair landings, elevator cabs and elevator doors, and any tight corner between the truck and the room. A sofa that fits the room but not the stairwell cannot be delivered.

The practical test: take the piece's smallest packaged dimension and compare it against the narrowest point of the path. If the narrowest point is not comfortably larger, the piece will not make the turn. Packaged dimensions — which are larger than the finished piece — are available on request before you order. Email trade@thepatternroom.co and we will send the crate or carton dimensions for any item in the catalog.

Made to Order — Final Sale

Our furniture is built after payment is received, in the fabric and configuration you chose. Nothing is produced in advance, and no two orders are alike. For that reason, furniture is final sale: we do not accept returns or exchanges on made-to-order pieces.

If a piece arrives damaged or defective, we will repair or replace it at no cost to you. Inspect your delivery on arrival, note any damage on the delivery receipt, and send us photographs of the damage and the packaging within 48 hours of delivery at support@thepatternroom.co. Claims made after 48 hours, or without photographs, cannot be processed as freight damage.

Failed or Refused Deliveries

If a delivery cannot be completed because of access or fit issues at your address, or if the delivery is refused, the order is not eligible for a refund. The piece was produced for you and cannot be returned to stock.

Return transportation, storage, and redelivery costs are the customer's responsibility. In these situations there are three paths forward: we redeliver at a scheduled time, we hold the piece for you to pick up, or the piece is returned to us for store credit less round-trip freight costs and a 15% restocking fee. Delivery fees are non-refundable once an item has shipped, unless the failure results from our error.

This is exactly what the measuring above is there to prevent, and why we will send packaged dimensions to anyone who asks.

Decorative Pillows & Small Goods

Decorative pillows, headboard pillows, and other small goods ship free via parcel carrier — UPS, USPS, or FedEx — anywhere in the continental United States. Transit is typically 5–7 business days after the item ships. These pieces are also made to order, so the production lead time on the product page applies before transit begins. Unlike furniture, decorative pillows may be returned within 14 days of delivery in unused, original condition for a refund, less shipping costs.

Service Area

We currently deliver to the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, and we do not ship internationally. If you have a project outside our service area, write to us — we will tell you honestly whether we can help.

Trade Orders

Trade, contract, and wholesale orders follow the delivery and freight terms quoted on the individual order acknowledgment, which may differ from the terms on this page. For quoted freight, receiving-warehouse delivery, or project consolidation, contact trade@thepatternroom.co.

Questions

Ask before you order rather than after. We would rather spend ten minutes on measurements than have a sofa turn around in your driveway.

The Pattern Room, Inc.
Greensboro, North Carolina
support@thepatternroom.co