Legal
Privacy Policy
Last updated: May 26, 2026
Who We Are
The Pattern Room, Inc. ("The Pattern Room," "we," "us," or "our") is a luxury furniture and home goods company based in Greensboro, North Carolina. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thepatternroom.co or make a purchase from us.
Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number, and mailing address when you place an order, apply for the trade program, or contact us
- Order information — products purchased, payment details (processed securely through our payment processor), billing and shipping addresses
- Trade program information — business name, website, and description of your design practice
- Sample and swatch requests — name, email, mailing address, optional phone number, the product or colorways you're considering, and any notes you include with the request, so we can mail you fabric or material samples
- Communication data — messages you send through our contact form or via email
- Email list — your email address when you sign up for product notifications or our mailing list
We also automatically collect certain information when you visit our website:
- Device and usage data — browser type, operating system, IP address, pages viewed, referring URL, and time spent on the site
- Cookies and similar technologies — we use cookies and pixels to improve your browsing experience, analyze site traffic, measure the performance of our advertising, and build audiences for interest-based advertising on third-party platforms. These technologies include analytics tools (such as Google Analytics and Microsoft Clarity) and advertising / retargeting tags (such as the Pinterest Tag). We may add or change these providers from time to time.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about orders, products, and services
- Process trade program applications
- Fulfill sample and swatch requests, including shipping physical samples to the mailing address you provide
- Send you product notifications you've requested
- Improve our website and customer experience
- Measure the effectiveness of our advertising and create audiences for interest-based advertising on platforms such as Pinterest
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — payment processors, shipping carriers, email service providers, customer relationship management tools, and analytics tools that help us operate our business
- Advertising and analytics partners — third-party platforms such as Pinterest, Google, and Microsoft, which receive limited information through cookies and pixels so we can measure advertising performance and reach relevant audiences. Where supported, identifiers such as email addresses are hashed in your browser before being shared.
- Manufacturing partners — to fulfill custom and made-to-order products
- Legal requirements — when required by law, subpoena, or other legal process
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. Payment information is processed through PCI-compliant payment processors and is never stored on our servers.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at support@thepatternroom.co.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
The Pattern Room, Inc.
Greensboro, North Carolina
support@thepatternroom.co